Collection of your personal information
We may collect information such as your name, contact details, company name and email address when you register for certain services, conduct a transaction with us or complete one of our forms over the telephone, online or otherwise. You should notify us immediately if the information we hold on you is no longer accurate and needs to be updated. Please note, that telephone calls will be monitored and recorded for training and quality purposes and for crime prevention and detection.
Payment services are provided by The Currency Cloud Ltd. The Currency Cloud Ltd is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 and the Payment Services Regulations for the issuing of electronic money and the provision of payment services with FCA register number 900199. The Currency Cloud Ltd is registered with the UK Data Protection Act Registration Number Z1550331. Please click here for details on how your personal data may be collected and used by The Currency Cloud Ltd.
How we use your information
We are committed to ensuring that your personal information is used correctly and in accordance with the law. Where we hold information about you it may be used in the following ways:
We may use information about you to customise your visit to our website.
We may use information about you to understand how our website is being used so that we can improve its content.
We may use your information to facilitate your order or enquiry and complete the delivery of our services.
We may use your information to contact you when required.
We may use your information to send you promotional mailings and emails regarding our products and services. If you do not want your information to be used in this way, please email us at firstname.lastname@example.org.
We may use your information to enforce our rights if necessary.
We may use your information to conform or comply with the law.
Our company website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to promote our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Information Security and Storage
We will do our best to protect your personal information, however we cannot guarantee the security of information that is transmitted to our site or sent to us by email or other non-secure electronic methods. Any such transmission is at your own risk.
You have the right to request details of the information that we hold about you, a description of this data, the purposes for which it is used and any parties that it has been shared with. You also have the right to request an amendment of your personal information, when this is deemed to be inaccurate or incomplete and to have your personal details removed from our database, provided this request is in compliance with our legal obligations. Your request should be made in writing by emailing us at email@example.com. We will endeavour to respond to your request within 30 days.
Cookies are small files or other pieces of data which are downloaded or stored on your computer or other device, that can be tied to information about your use of our website (including certain third party services and features offered as part of our website).
When you submit data to us through a form on our website, cookies may be set to remember certain details to avoid repetitive data entry tasks.
Third Party Cookies
This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web. This helps us to understand how you use our site so that we can improve your navigation experience. These cookies may track how long you spend on the site and the pages that you visit so that we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page. We may also use analytics software provided by other carefully selected third parties.
From time to time we test new features and make subtle changes to the way that our website is delivered. When we are testing new features, cookies may be used to compare the optimal browsing experience of our visitors.
Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites. This enables us to credit them appropriately with the referral.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser 'Help' section for information on how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit.
If you wish to speak to us about anything contained in this notice or you would like to make a complaint, please contact us at firstname.lastname@example.org or by calling +44 (0)20 7525 9191.