Privacy Policy

Collection of your personal information

We may collect information such as your name, contact details, company name and email address when you register for certain services, conduct a transaction with us or complete one of our forms over the telephone, online or otherwise. You should notify us immediately if the information we hold on you is no longer accurate and needs to be updated. Please note, that telephone calls will be monitored and recorded for training and quality purposes and for crime prevention and detection.

 

We also use cookies and collect IP addresses so that it is recognised the next time you visit our website.  This helps us to personalise your browsing experience and measure and improve the function of our website. We will not collect your personal information through your browser when you visit our website. Further details on our use of cookies can be found below.

 

Payment services are provided by The Currency Cloud Ltd. The Currency Cloud Ltd is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 and the Payment Services Regulations for the issuing of electronic money and the provision of payment services with FCA register number 900199.  The Currency Cloud Ltd is registered with the UK Data Protection Act Registration Number Z1550331. Please click here for details on how your personal data may be collected and used by The Currency Cloud Ltd.

 

How we use your information

We are committed to ensuring that your personal information is used correctly and in accordance with the law. Where we hold information about you it may be used in the following ways:

 

  • We may use information about you to customise your visit to our website.

  • We may use information about you to understand how our website is being used so that we can improve its content.

  • We may use your information to facilitate your order or enquiry and complete the delivery of our services.

  • We may use your information to contact you when required.

  • We may use your information to send you promotional mailings and emails regarding our products and services. If you do not want your information to be used in this way, please email us at info@bromptonfinancial.com.

  • We may use your information to enforce our rights if necessary.

  • We may use your information to conform or comply with the law.

  • We may use your information to enforce the terms of use.

Our company website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to promote our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

Information Security and Storage

We will take all reasonable steps to ensure that your information is treated securely and in accordance with our Privacy Policy. Only authorised employees of Brompton Financial and our business partners processing data on our behalf will have access to your personal data. All Brompton Financial employees who have access to your personal data are required to comply with this privacy policy. 

We will do our best to protect your personal information, however we cannot guarantee the security of information that is transmitted to our site or sent to us by email or other non-secure electronic methods. Any such transmission is at your own risk.

Customer Rights

You have the right to request details of the information that we hold about you, a description of this data, the purposes for which it is used and any parties that it has been shared with. You also have the right to request an amendment of your personal information, when this is deemed to be inaccurate or incomplete and to have your personal details removed from our database, provided this request is in compliance with our legal obligations. Your request should be made in writing by emailing us at info@bromptonfinancial.com. We will endeavour to respond to your request within 30 days.

How We Use Cookies

We use cookies to provide the services and features offered on our website, and to improve our user experience.

 

Cookies are small files or other pieces of data which are downloaded or stored on your computer or other device, that can be tied to information about your use of our website (including certain third party services and features offered as part of our website).

 

We use cookies for a variety of reasons, some of which are detailed below:

 

If you create an account with us, then we may use cookies for the management of the signup process. These cookies will usually be deleted once you log out. However in some cases the cookies may remain in place in order to remember your site preferences the next time you login.

 

We use cookies when you are logged in so that we can remember this fact. This ensures that we do not ask you to login every time you visit a new page within a restricted area. These cookies are typically removed or cleared when you log out.

 

From time to time we conduct user surveys and questionnaires. These surveys may use cookies to remember who has already taken part and to gather information on your responses.

 

When you submit data to us through a form on our website, cookies may be set to remember certain details to avoid repetitive data entry tasks.

 

Third Party Cookies

In certain instances we use cookies that are provided by trusted third parties, some of which are detailed below:

 

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web. This helps us to understand how you use our site so that we can improve your navigation experience. These cookies may track how long you spend on the site and the pages that you visit so that we can continue to produce engaging content.

 

For more information on Google Analytics cookies, see the official Google Analytics page. We may also use analytics software provided by other carefully selected third parties.

 

From time to time we test new features and make subtle changes to the way that our website is delivered. When we are testing new features, cookies may be used to compare the optimal browsing experience of our visitors.

 

Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites. This enables us to credit them appropriately with the referral.

 

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser 'Help' section for information on how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. 

 

Changes

If we make material changes to our privacy policy, we will post these changes here so that you always know how we collect and use your personal data.

 

Contact us

If you wish to speak to us about anything contained in this notice or you would like to make a complaint, please contact us at info@bromptonfinancial.com or by calling +44 (0)20 7525 9191.